up one level
Listening to Carrie Dils officehours.fm podcast “A Dynamik Change to a Pricing Model, Episode 79” ( http://officehours.fm/podcast/79-2/ )
They start talking about support. and licensing, and Help Scout. and support costs. and more customer support stuff.
Edit: This post was previously published at: w̶i̶e̶l̶d̶l̶i̶n̶u̶x̶.̶c̶o̶m̶/2016-06-23-officehours-talking-customer-support.php
[2019 edit: Moved to: https://investorworker.com/2016/... .html.]