up one level

The Importance of Software Customer Support to a Software Developer of Plugins for WordPress

Listening to Officehours.fm podcast – “A Former WooMattician Sets Out on His Own, Episode 67”.

At about 10min.55sec. into the podcast, until at least 11min.55sec., Carrie Dils and her guest Barry Kooij are discussing the importance of Support. At this point of the podcast, they discuss for a WordPress plugin developer, what is the importance of customer software support. One thing Barry Kooij says is that he thinks supporting the existing customers is very important. He indicates that his habit is to first support the existing clients, then second proceed to work on developing the product.

[2019 edit: Moved to: https://investorworker.com/2016/... .html.]