up one level
Service Desk Case Tracker Setting up Email Notifications for all Significant Case Activity in Desk.com
As a Software Customer Support Engineer I was finding it a challenge to monitor two incoming queues- the Service Desk Case Tracker queue and my email inbox. I wanted to make it easier. So I created Admin > Cases > Rules that trigger when my cases are updated in significant ways. The Rules trigger a Notification email.
So far this is much easier. Reactively, I now only have to monitor one incoming queue– my email inbox. There I immediately see an email Notification whenever a significant change happens in the Desk.com Case queue.
That frees me up to be able to work proactively towards my goals, including via the Desk.com case tracker replying/resolving cases.
A food image:
[2019 edit: Moved to: https://investorworker.com/2015/... .html.]