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Notes on Whom A Software Support Engineer is Serving
As a Software Support Engineer I’m making a push to always keep in focus *who I’m serving*.
I had previously put the first field of every item on my to-do list as the tag of what type of issue this item is. Now I’ve switched to put the first field of every item on my to-do list as the *name of the person for whom I’m performing* this task.
After previously having gotten caught up in *what support ticket I’m working on*, it’s a big improvement to switch to keep in focus who I’m serving.
a food image:
[2019 edit: Moved to: https://investorworker.com/2015/... .html.]