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2014-07-01 20:26:30

Where it is Discussed the Difference Between the Role of Software
Support Forum Moderator Support Person and Software Troubleshooting
Support Person

In this #wordpress-sfd IRC meetup, it is discussed the difference
between the role of software support forum moderator support person
and software troubleshooting support person:


So in other words two distinctly different roles both expected of
a software support agent,

1. Define and explain what is supported and what is not supported,

2. Troubleshoot/support the things that are supported.

*2014-12-05 edit: previously published at

[2020 edit: Moved to: https://investorworker.com/2014/... .html.]